Vacancies

Marketing Associate/Manager 

Key Tasks 

  •       Set overall marketing strategy and plan in line with WG’s future vision.
  •       Manage all of WG’s social media platforms including content curation on Facebook, Twitter, Instagram, Snapchat and YouTube.
  •       Plan and execute digital marketing strategies and campaigns across all WG product lines.
  •       Closely monitor Google Analytics, Mailchimp, Crazy Egg and Facebook insights to generate interest and convert leads.
  •       Setting marketing strategy and plans in line with future vision of WG.
  •       Plan and write WG’s monthly newsletters and ad-hoc announcements.
  •       Manage WG’s blog including the blog schedule, contributors and contributing with writing, editing when needed.
  •       Plan and execute YouTube informational videos to engage clients and differentiate WG’s offering.
  •       Maintain up to date marketing literature WG-wide including flyers, brochures, etc.
  •       Plan, implement and monitor the results of marketing events (sponsored events, marketing booths, journey info sessions, outings, reunions, etc) to engage our clients and customer base in all key markets.


Prerequisites
  •       2 to 4 years of experience in a relevant role
  •       Passionate about the outdoors and improving customer experience
  •       Ability to work independently and with minimal supervision
  •       Self-motivated and target-oriented
  •       Hard working, punctual and adheres to strict deadlines
  •       A resourceful individual who is able to think on their feet and solve problems
  •       Project and event management capabilities with an emphasis on attention to detail
  •       Excellent command of the English and Arabic language, both written and spoken

Things We Value: Ethics, independence, positivity, punctuality, resourcefulness, dedication, attention to detail, creativity, hard work.

Things We Don’t: Excuses, dishonesty, complaints, negativity, lack of ownership, gossip

--> To apply, send your resume to [email protected] with the subject line Marketing Associate/Manager


Muricata Specialist


Key Tasks

A.    Client Relationship Management (CRM) (40%):

  •     Maintain a full and detailed knowledge of Muricatas products and services to best service customers.
  •     Handle inquiries through phone calls by taking responsibility of Muricatas mobile line during working hours and calling back missed calls outside working hours.
  •     Respond to clients’ e-mails from Muricatas primary inquiry e-mail.
  •     Execute CRM efforts for existing clients and ensuring their proper implementation.
  •     Handle trips & camps payments through bank transfers and through cash at the office including handling of receipts and invoices.
  •     Ensure proper records are kept of payments, cancellations and refunds.
  •     Maintain Muricatas CRM cloud-based software to make sure customer information is up-to-date and relevant.
  •     Send out feedback forms to parents after camps, trips and events.

       B. Marketing & Business Development (30%):

  •    Attend marketing events to promote our product portfolio, registering interested leads and distributing our marketing materials.
  •    Liaise with marketing team to prepare Muricatas monthly newsletters and ad-hoc announcements.
  •    Identify leads & opportunities to generate sales as well as attend and prepare for client meetings

       C. Event Management (30%):

  •    Assists in events logistics and planning.
  •    Following up with the production needed for the events/camps

Qualifications:

  •   Passionate about adventure travel and improving the customer experience.
  •   Excellent command of the English and Arabic language, both written and spoken.
  •   1 to 3 years of work experience in CRM, Marketing, Business Development or Event Management.

  

Things we value: Passion for adventure travel and improving customer experience, ethics, independence, flexibility, positivity, good communication skills, taking feedback well, attention to detail, punctuality, resourcefulness, hard work, creativity and innovation.

 

Things we don’t: Excuses, dishonesty, complaints, negativity, lack of ownership, gossip and slack.

--> To apply, send your resume to [email protected] with the subject line Muricata Specialist and tell us why you want to join our team :)


Social Media Executive

Key Tasks

  •    Manage WG’s social media assets; facebook, twitter, Instagram, Snapchat and YouTube to engage our audience and generate leads
  •    Execute digital marketing strategies and campaigns across those platforms in Egypt and regionally to generate leads & increase sales
  •    Attend WG’s events & trips to cover them on social media in different locations (includes travelling according to business needs)
  •    Generate, edit, publish and share daily creative content (original text, images, video or HTML) that builds meaningful connections and promote brand-focused messages
  •    Constantly think out-of-the-box and continue to highlight the WG brand in memorable and unique ways
  •    You will be working closely with the marketing manager to assist you with your learning and progress
  •    Assist with social media performance reports
  •    Write & manage monthly newsletters & announcements to WG’s database

 

Qualifications

  •    Passionate about adventure travel and improving customer experience
  •    Excellent command of the English and Arabic language (Written Arabic skills are a plus)
  •    Basic design editing skills is a plus
  •    1 to 2 years experience in a digital marketing related field

 

Things we value: Passion for adventure travel and improving customer experience, ethics, independence, flexibility, positivity, good communication skills, taking feedback well, attention to detail, punctuality, resourcefulness, hard work, creativity and innovation.

 

Things we don’t: Excuses, dishonesty, complaints, negativity, lack of ownership, gossip and slack.

--> To apply, send your resume to [email protected] with the subject line Social Media Executive and tell us why you want to join our team :)

 


Sales & Customer Relations Executive

 

Key Tasks

 

A. Client Relationship Management (CRM) (40%):

 

-       Maintain a full and detailed knowledge of Wild Guanabana’s full array of Journey products and services

-       Handle all phone inquiries during working hours and following up with missed calls outside working hours

-       Respond to potential customers and client e-mails from trip enquiry to preparation and execution

-       Responding to leads generated on WG’s various social media platforms in a timely and comprehensive manner

-       Execute CRM efforts for existing clients and ensuring their proper implementation

-       Continuously generating new ideas and processes to improve the client experience for Journeys

 

B. Bookings (20%):

 

-       Work with WG’s partners and suppliers to manage the client booking process while ensuring proper documentation in order to deliver a consistent and high quality product and service

-       Handle trip payments through the online payment platform, bank transfers or cash at the office including handling of receipts and invoices

-       Working with the finance team to ensure proper records are kept of payments, cancellations and refunds

-        

C. Marketing & Events (20%):

 

-       Preparing for and attending at any event for WG related to the Journeys department whether local or international line.

-       Managing printing of materials, activities, games or anything else related to the event.

 


 

D. Inquiries’ Assessment & Process Optimisation (20%):

 

-       Record all incoming inquiries, through e-mails, chat, phone calls, and social media into the Inquiries Assessment Sheet for further analysis

-       Use clients’ inquiries and clients’ feedback after trips to create an FAQ sheet for each trip, optimizing the inquiry process and gathering resources for future clients’ benefits

-       Maintain WG’s CRM cloud-based database to make sure customer information is up-to-date and relevant

-       Use customer insights to update the marketing team of changing buyer behaviour

 

 

Qualifications:

 

-       2 years of experience in a relevant field

-       Excellent command of the English and Arabic language, written Arabic skills are a plus

 

Things we value: Passion for adventure travel and improving customer experience, ethics, independence, flexibility, positivity, good communication skills, taking feedback well, attention to detail, punctuality, resourcefulness, hard work, creativity and innovation.

 

Things we don’t: Excuses, dishonesty, complaints, negativity, lack of ownership, gossip and slack.

 

Interested Applicants: Please email your resume to [email protected] with the title “Sales & Customer Relations Executive” and tell us why you want to join our team :)